Effective From : 27th October 2025
Version: Version 1.0 – 27th October 2025
1. Introduction
Welcome to the website of Dr Rodrigo Teixeira (the “Practice”, “we”, “us”, “our”). We are committed to protecting the privacy of all visitors, clients, patients and users of our website and services.
Welcome to the website of Dr Rodrigo Teixeira (the “Practice”, “we”, “us”, “our”). We are committed to protecting the privacy of all visitors, clients, patients and users of our website and services.
This Privacy Policy explains how we collect, use, store, disclose and otherwise manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website or our services, making an enquiry, booking an appointment, or otherwise engaging with us, you agree to the terms of this Privacy Policy.
2. Collection of Personal Information
We may collect personal and/or health-related (sensitive) information when you:
We may collect personal and/or health-related (sensitive) information when you:
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visit our website;
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make an enquiry or contact us;
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book or attend an appointment;
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subscribe to our mailing list or newsletter;
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engage in treatment, surgery, consultation or other services;
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make payments for services or products we provide.
The types of information we may collect include (but are not limited to):
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your name, email address, phone number, postal address;
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your date of birth, Medicare number (if relevant), referral details, referring general practitioner (GP);
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details of your enquiry, consultation, surgical or aesthetic treatment, medical history, health status, images (clinical photographs), identification information;
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payment or transaction information where relevant;
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technical/usage information automatically collected when you visit our website such as browser type, device type, IP address, pages visited, time spent on the site, referring website, cookies/analytics data.
We collect personal information:
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directly from you when you provide it (for example via enquiry forms, appointment forms, clinical intake forms);
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automatically via website analytics and cookies;
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sometimes from third parties such as your referring doctor or other health providers (with your consent or as permitted by law).
3. Use of Personal and Health Information
We use your personal information for the following purposes:
We use your personal information for the following purposes:
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to respond to enquiries and communicate with you;
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to manage and perform appointments, consultations, treatments and ongoing care;
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to provide, coordinate and monitor medical or surgical care (including pre-operative, operative and post-operative phases);
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to market our services, send newsletters, promotional offers or updates (only where you have consented or as permitted by law);
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to improve our services, website functionality, and patient experience;
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to perform analytics, advertising, tracking (including via tools such as Google Analytics, Meta/Facebook Pixel) so we can understand website usage and improve our marketing;
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to comply with legal or regulatory requirements.
If you no longer wish to receive marketing communications, you may unsubscribe or otherwise notify us at any time.
4. Disclosure of Personal Information
We may disclose personal information:
We may disclose personal information:
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to third-party service providers who assist us in operating our business (e.g., website hosting, appointment management, email marketing, analytics, payment processing, data storage), these providers are given only the information needed to perform their function and are required to keep the information confidential;
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to other health professionals as needed for your care (for example your GP, hospital, anaesthetist, physiotherapist), with your consent or as permitted by law;
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when required or authorised by law (for example a court order, regulatory obligation) or to protect our legal rights, property or safety;
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we may disclose information overseas (that is, stored or processed outside Australia) where our service providers are located overseas, in such cases we will take reasonable steps to ensure your personal information remains protected consistent with the APPs.
5. Data Storage, Security and Retention
We take reasonable steps to protect the personal and health information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include physical, electronic and managerial procedures. However, no internet transmission or electronic storage method can be guaranteed 100% secure.
We will retain your personal and health information for as long as is necessary to fulfil the purpose for which it was collected or as required by law (including health record retention obligations). Once it is no longer needed, we will take reasonable steps to destroy or de-identify it in a secure manner.
We take reasonable steps to protect the personal and health information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include physical, electronic and managerial procedures. However, no internet transmission or electronic storage method can be guaranteed 100% secure.
We will retain your personal and health information for as long as is necessary to fulfil the purpose for which it was collected or as required by law (including health record retention obligations). Once it is no longer needed, we will take reasonable steps to destroy or de-identify it in a secure manner.
6. Access, Correction and Deletion
You have the right to access the personal information we hold about you and to request correction if you believe it is inaccurate, incomplete or outdated.
If you would like to access, correct or delete your personal information, please contact us (see details below). We will respond to all reasonable requests within a reasonable timeframe and in accordance with applicable law.
Please note that in some circumstances we may refuse access (or charge a reasonable fee) where permitted by law (for example if providing access would pose a threat to your safety or that of another person, or would unreasonably impact the rights of others).
You have the right to access the personal information we hold about you and to request correction if you believe it is inaccurate, incomplete or outdated.
If you would like to access, correct or delete your personal information, please contact us (see details below). We will respond to all reasonable requests within a reasonable timeframe and in accordance with applicable law.
Please note that in some circumstances we may refuse access (or charge a reasonable fee) where permitted by law (for example if providing access would pose a threat to your safety or that of another person, or would unreasonably impact the rights of others).
7. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies (such as Google Analytics, Meta Pixel etc) to enhance your browsing experience, analyse website usage, deliver relevant advertising, and remember your preferences.
You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the website may not function properly if cookies are disabled.
You may also opt out of targeted advertising via your browser settings or via industry-wide opt-out mechanisms.
Our website uses cookies and other tracking technologies (such as Google Analytics, Meta Pixel etc) to enhance your browsing experience, analyse website usage, deliver relevant advertising, and remember your preferences.
You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the website may not function properly if cookies are disabled.
You may also opt out of targeted advertising via your browser settings or via industry-wide opt-out mechanisms.
8. Overseas Transfers
From time to time, your personal information may be transferred to, stored or processed in countries outside Australia (for example if our cloud provider or analytics provider is overseas). When this occurs, we will take reasonable steps to ensure that your information remains protected in accordance with Australian privacy laws (for example via contractual arrangements, data-security assessments, anonymisation where possible).
From time to time, your personal information may be transferred to, stored or processed in countries outside Australia (for example if our cloud provider or analytics provider is overseas). When this occurs, we will take reasonable steps to ensure that your information remains protected in accordance with Australian privacy laws (for example via contractual arrangements, data-security assessments, anonymisation where possible).
9. Direct Marketing
We may use your personal information to send you promotional communications about our services, events or blogs , only if you have given your consent, or where otherwise permitted by law. You may opt out of receiving marketing communications at any time by clicking an “unsubscribe” link or contacting us directly. Even if you opt out of marketing, we may still send you administrative or transactional communications (such as appointment reminders, changes to services, or important clinic notices).
We may use your personal information to send you promotional communications about our services, events or blogs , only if you have given your consent, or where otherwise permitted by law. You may opt out of receiving marketing communications at any time by clicking an “unsubscribe” link or contacting us directly. Even if you opt out of marketing, we may still send you administrative or transactional communications (such as appointment reminders, changes to services, or important clinic notices).
10. Appointment Confirmations and SMS Notifications
We use SMS (text messaging) to confirm appointments, send reminders, and communicate important updates related to your bookings or treatment.
By providing your mobile number, you consent to receive SMS messages from our clinic for these purposes. Messages may include:
We use SMS (text messaging) to confirm appointments, send reminders, and communicate important updates related to your bookings or treatment.
By providing your mobile number, you consent to receive SMS messages from our clinic for these purposes. Messages may include:
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Appointment confirmations, changes, or cancellations
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Pre- or post-treatment instructions
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Follow-up or feedback requests
We do not use SMS for marketing purposes unless you have expressly consented. Standard message and data rates may apply, and you may opt out of receiving SMS communications at any time by replying “STOP” to our messages or contacting us directly.
Your mobile number and message data are stored securely and used only in accordance with this Privacy Policy and applicable privacy laws.
11. Anonymity and Pseudonymity
Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, because of the health-care context (treatment, surgery etc) it may not always be possible or safe to do so, for example for Medicare/insurance purposes or clinical care requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations or services. The updated policy will be posted on our website and the “Last updated” date above will be revised. We encourage you to review this Privacy Policy periodically.
13. Complaints and Enquiries
If you have any questions, concerns or complaints about how we handle your personal information, please contact us at:
Practice name: Dr Rodrigo Teixeira
Email: info@unveil.com.au
Address: 2/244 Lower Heidelberg Rd Ivanhoe East VIC 3079
Phone: (03) 9000 3800
Practice name: Dr Rodrigo Teixeira
Email: info@unveil.com.au
Address: 2/244 Lower Heidelberg Rd Ivanhoe East VIC 3079
Phone: (03) 9000 3800
We will investigate and respond to your complaint promptly and in accordance with our legal obligations. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.